FAQ
How can I contact customer care?
Our dedicated concierge team is always here to assist you. You can reach us via email at contact@[domain.com] or through our Contact page. We strive to respond to all inquiries within 24 hours.
When will my order arrive?
To ensure the highest standards, every piece undergoes a meticulous quality control process before dispatch. Please allow 1 to 3 business days for order processing. Once shipped, standard international delivery typically takes 7 to 14 business days, depending on your location.
How can I track my order?
As soon as your order is dispatched, you will receive a shipping confirmation email containing your unique tracking number. You can enter this number on our ‘Track Your Order’ page to monitor your shipment’s journey in real-time.
What is your return and exchange policy?
We gladly accept returns or exchanges within 14 days of your order’s delivery date. To be eligible, the item must be unworn, in its original condition, and with all premium tags attached. For more details, please visit our Returns & Exchanges page.
Can I modify or cancel my order?
Because we begin processing orders quickly to ensure timely delivery, we can only accept modifications or cancellations within 24 hours of placing your order. Please email us immediately at contact@[domain.com] if you need assistance.
How should I care for my pieces?
We use premium materials designed for longevity. To maintain the pristine condition of your items, we highly recommend following the specific care instructions located on the inner label of each piece.